Solutions

Workflow Based Intelligent Scripting

First contact offers you a powerful and intuitive workflow based scripting capability that enables an informed Customer conversation and transaction. You can significantly reduce the cost of training and also mitigate business process risk.

Workflow Scripting

There is no limit to the number of scripts you can create. You can create scripts for both inbound and outbound calls. Tailor scripts depending on where the prospect resides in the workflow. Reuse common sections of scripts in different scripts. If you make a change to a common section all the scripts that use it will be updated

Read More
Workflow Scripting

Campaign Management

First Contact provides you with everything you need to ensure your campaigns run smoothly. You have complete control of how prospects are assigned to agents. Within each campaign, prospects may be grouped into different call lists. These call lists can then be used to change the order that prospects are assigned to agents.

Read More
Campaign Management

Appointment Setting Software

First Contact provides agents with the facility to view availibility and book appointments for sales representatives or external agents.

Read More
Appointment Setting

Automatic Lead Distribution

First Contact is configured by default to rotate through each prospect in turn to ensure that all of your prospects are called. However, you have full control to change these settings on campaigns which will alter how prospects are assigned to agents.

Read More
Automatic Lead Distribution

Payment Processing with PCI

Using First Contact your agents are able to process payments during a call using a trusted, secure payment service from Sage Pay. In addition to card details, billing address and contact information can also be captured and posted to Sage Pay.

Read More
Payment Processing with PCI

Marketing

Track how your prospects came to hear of you and keep in touch with existing prospects using the Marketing features in First Contact.

Read More
Marketing

Pull & Post prospect information, from and to your CRM

The Scripting application guides the Agent during the call and also passes information to/from the CRM application, which is provided by Cognisoft. You can get and post almost any information, from any CRM.

Pull & Post prospect information

Generate Emails and Letters from Predefined Templates

As well as providing agents with guidance in what to say to prospects, scripts may also contain various interactive elements known as common activities. These are activities which require agents to interact with a third party (integrated) application - for example, sending an email or sending a letter.

Generate Emails

Perform Address Lookup

For any campaign, prospects can be added manually, imported or added from your own website. You can find prospects easily using quick and advanced search facilities. The quick search window allows you to search for prospects across all campaigns using a wide range of criteria and indeed any custom field.

Perform Address Lookup

Identify and Screen Pop Customers

First Contact is the vendor who provides the scripting application that integrates with the Intelecom Contact Centre Service. Thus supporting outbound calling campaigns, enabling screen pop using the CLI, and bringing the First Contact application into focus for the agent at the moment it is needed.

Screen-Pop Workflow

How to use it

First Contact has a uniquely powerful scripting engine that allows managers to design an effective script for telemarketers and customer service agents to follow.

Read more

Request a Demonstration

You can integrate your call scripting software with Telecoms and CRM, if you wish to improve the efficiency of outbound and inbound telemarketing campaigns, or customer service interaction.

Read more

Start a Free Trial

Test drive the First Contact’s call scripting software for 30-days for FREE

Get Started

Click call to get in touch

Contact us today to discuss your needs on 01252 235 416 or at sales@firstcontactsaas.com