Telecommunications

Telecommunications

The telecoms industry is so ruthlessly competitive that companies need every trick in the book to hold on to their customers

First Contacts enables you to keep and grow your customer base by providing a timely and high-quality customer experience, lowering your operational costs, and increasing sales revenues. Using our easy-to-use, pay-as-you-go hosted solution, you will gain:

How can we help you?

  • Access to sophisticated calling features, including easily digestible contact history information
  • Highly productive and coordinated agents - wherever they are based
  • The ability to flexibly and easily scale capabilities up or down according to demand
  • Reduced operational costs

The ability to offer superior customer service without opening a call centre.

First Contact routes customers to the right agents, supplying them with complete information they need as soon as the call arrives, so that callers don’t need to repeat themselves. By maximising agent time, and prompting cross- or up-selling, First Contact helps generate new revenues – even from routine support calls, as new call plans or additional services are suggested.

How to use it

First Contact has a uniquely powerful scripting engine that allows managers to design an effective script for telemarketers and customer service agents to follow.

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Request a Demonstration

You can integrate your call scripting software with Telecoms and CRM, if you wish to improve the efficiency of outbound and inbound telemarketing campaigns, or customer service interaction.

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Start a Free Trial

Test drive the First Contact’s call scripting software for 30-days for FREE

Get Started

Click call to get in touch

Contact us today to discuss your needs on 01252 235 416 or at sales@firstcontactsaas.com