The telecoms industry is so ruthlessly competitive that companies need every trick in the book to hold on to their customers
First Contacts enables you to keep and grow your customer base by providing a timely and high-quality customer experience, lowering your operational costs, and increasing sales revenues. Using our easy-to-use, pay-as-you-go hosted solution, you will gain:
The ability to offer superior customer service without opening a call centre.
First Contact routes customers to the right agents, supplying them with complete information they need as soon as the call arrives, so that callers don’t need to repeat themselves. By maximising agent time, and prompting cross- or up-selling, First Contact helps generate new revenues – even from routine support calls, as new call plans or additional services are suggested.
First Contact has a uniquely powerful scripting engine that allows managers to design an effective script for telemarketers and customer service agents to follow.Read more
You can integrate your call scripting software with Telecoms and CRM, if you wish to improve the efficiency of outbound and inbound telemarketing campaigns, or customer service interaction.Read more