There are two types of SDK usage which allows for various features to be programmatically accessed. The first one is UI SDK, which relates to modifying the script using custom activities.
In First Contact, a script is made up of a number of activities that are chained together. There are two types of activity:
Administrators can extend the capabilities of their scripts by creating custom activities which are uploaded to the First Contact server. These activities will then appear in the script designer ToolBox, and can be used just like the standard activities which are supplied with First Contact.
There are various pre-requisites for creating custom activities. Firstly, you will need to use Visual Studio to create your own custom activities. Activities are classes created using Microsoft .Net. First Contact provides an SDK that includes the interfaces that must be implemented so that your activities can be used by First Contact.
This describes how to create a custom activity that does not have a user interface.
Once you have developed and deployed your custom activity, it is likely that you will need to make changes to it at some point.
Once you have developed and deployed your custom activity.
The is the other type of SDK usage which is the API and it relates to using First Contact's web service. The web service has been built using Windows Communication Foundation (WCF). In Visual Studio, once you have added a Service Reference to the public web service, a class that devices from ClientBase
In order to perform a search you first create a query, and then pass that query to the web service to execute on the server.
You can get a single prospect record, which will contain all of the column values for that prospect, if you know its ID. Note that the ID is an internal GUID value, and is not the same as the numeric reference displayed in the First Contact screens.
First Contact has been outstanding from Day One. Friendly, approachable and knowledgeable, they sat down with us to learn our business and it has paid dividends. We now have far more control over staff and productivity levels have increased by 40%.
First Contact has a uniquely powerful scripting engine that allows managers to design an effective script for telemarketers and customer service agents to follow.
You can integrate your call scripting software with Telecoms and CRM, if you wish to improve the efficiency of outbound and inbound telemarketing campaigns, or customer service interaction.