Not-for-profit organisations face the dual pressure of tight budgets yet the need to broaden their reach to attract new members, donors and volunteers. First Contact can help here by enabling you to touch more people, and in a more targeted way, with fewer resources.
Not only that, but our powerful analytics and reporting capabilities mean you can measure and hone your activity, with all of the statistics you might need to show how resources have been used and with what impact.
And the fact that no upfront investment is needed to pay for the technology means budget restrictions need not get in the way of progress. First Contact is cheap and quick to deploy, being a hosted, pay-as-you-go solution that can be accessed by staff and managers wherever they are located, at any time of day. In addition, the flexibility to add or reduce facilities on the fly means that new fund-raising activities or projects can be deployed or reduced across the annual cycle.
First Contact has a uniquely powerful scripting engine that allows managers to design an effective script for telemarketers and customer service agents to follow.Read more
You can integrate your call scripting software with Telecoms and CRM, if you wish to improve the efficiency of outbound and inbound telemarketing campaigns, or customer service interaction.Read more