Whether you’re a dating agency selling memberships, or an insurance company managing claims, the efficiency and professionalism with which you are able to handle early customer calls will have a direct bearing on their results.
First Contact has been developed drawing on over 15 years’ experience of building bespoke telesales, telemarketing, lead management and customer care solutions for companies of all sizes - across a broad range of industries. Above all, we have learnt that it’s often the smallest companies that need the most help, as they try to create the right image and process calls efficiently without the call centre capabilities of bigger businesses.
Our affordable, flexible, hosted software solutions help manage inbound, outbound, predictive dialling, auto-dialling activities for even the smallest and most dispersed organisations, transforming first-contact scenarios just as CRM solutions have done for more established customer relationships.
First Contact has a uniquely powerful scripting engine that allows managers to design an effective script for telemarketers and customer service agents to follow.Read more
You can integrate your call scripting software with Telecoms and CRM, if you wish to improve the efficiency of outbound and inbound telemarketing campaigns, or customer service interaction.Read more