Track how your prospects came to hear of you and keep in touch with existing prospects using the Marketing features in First Contact.
Marketing options are used to define mailing lists for external mailings, and to create marketing campaigns to track where prospects (and therefore sales) originated from.
Able to make more intelligent, productive use of agents’ time, firms using First Contact have seen sales double or even triple, and sales productivity increase by more than 50%, while driving up customer satisfaction right from the initial call.
Without any start-up fees, thanks to our hosted, pay-as-you-go delivery model, financial services organisations can quickly initiate new sales campaigns or add capacity for existing activities. Each call is logged and agents are automatically provided with all the information they need at their fingertips so they can serve customers quickly and effectively.
With a unified customer view and complete contact history, First Contact cuts to the chase - and leaves a better first impression.
First Contact has a uniquely powerful scripting engine that allows managers to design an effective script for telemarketers and customer service agents to follow.Read more
You can integrate your call scripting software with Telecoms and CRM, if you wish to improve the efficiency of outbound and inbound telemarketing campaigns, or customer service interaction.Read more