FAQs

Support

What are the benefits of a hosted solution?
You don't have to worry about buying and maintaining complicated and expensive servers and infrastructure at your office. We take care of that, leaving you to focus on calls.
Will I be tied to a lengthy contract?
You may choose whether to commit to a three, six or twelve month contract term providing you with flexibility. The longer you commit for, the cheaper your license fee becomes.
Will First Contact work on my computer?
The minimum requirements for running First Contact are:
  • Microsoft Windows XP or above
  • Microsoft .Net Framework 3.5 SP1
  • Broadband Internet connection
  • Internet Explorer 6 or above
What type of training do you provide?
First Contact is simple enough for you to use without training sessions or in-depth user manuals. In the event that you require any help our customer service operators are on hand to help or there is a comprehensive help component to the software.
Will First Contact be able to cope with seasonal peaks or growth in our call centre?
First Contact uses a hosted architecture that is designed to handle peaks. All you need to do is add additional agents when your call centre grows.
How secure is First Contact?
Advanced security technology is used to protect server access. In addition, our database servers, and your data, are not directly available from the public internet.
How do I get started?
Sign-up now or to register for a trial, contact us.

How to use it

First Contact has a uniquely powerful scripting engine that allows managers to design an effective script for telemarketers and customer service agents to follow.

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You can integrate your call scripting software with Telecoms and CRM, if you wish to improve the efficiency of outbound and inbound telemarketing campaigns, or customer service interaction.

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Test drive the First Contact’s call scripting software for 30-days for FREE

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Contact us today to discuss your needs on 01252 235 416 or at sales@firstcontactsaas.com