Our support agreements are integrated with First Contact so you can rest assured that you're supported following launch. We work to clear Service Level Agreement terms, committing us to responding to your needs quickly through our in-house front line support team, our developers and our online Helpdesk system.
Get in touch to find out more by Emailing our helpdesk or calling us on 01252 235422.
When you're looking at your screen and an error has occurred, you can effectively take a copy of the screen at that moment. Seeing this helps us see what you are seeing and may lead to swifter resolution of your problem.
To take a screen shot, click the [Print Screen] button (most likely at the top right of your keyboard). Nothing will appear to happen, but the computer has stored a picture of your screen in its memory. Now, open Microsoft Word and press [CTRL] + [V] to paste the image into the document. Please save this document and send it to us along with your email describing what happened before the error occurred.
In most instances, we will require you to provide access to the computer experiencing the fault. We are able to then see your monitor and if necessary, control it to further investigate the cause of the issue. For further information, please clickhere.
First Contact has a uniquely powerful scripting engine that allows managers to design an effective script for telemarketers and customer service agents to follow.Read more
You can integrate your call scripting software with Telecoms and CRM, if you wish to improve the efficiency of outbound and inbound telemarketing campaigns, or customer service interaction.Read more