Customer Support Helpdesk

How would you like support today?

  • Collect information

    Tickets submitted online will be responded to within 1 business day.

    Submit a Ticket
  • Call our helpdesk

    Our support team are standing by to help at 01252 235422.

    Call our Helpdesk
  • Questions?

    Have a question?
    We've probably got it covered.

    FAQs

Contacting Support

Our support agreements are integrated with First Contact so you can rest assured that you're supported following launch. We work to clear Service Level Agreement terms, committing us to responding to your needs quickly through our in-house front line support team, our developers and our online Helpdesk system.

Get in touch to find out more by Emailing our helpdesk or calling us on 01252 235422.

Taking Screen Shots

When you're looking at your screen and an error has occurred, you can effectively take a copy of the screen at that moment. Seeing this helps us see what you are seeing and may lead to swifter resolution of your problem.

To take a screen shot, click the [Print Screen] button (most likely at the top right of your keyboard). Nothing will appear to happen, but the computer has stored a picture of your screen in its memory. Now, open Microsoft Word and press [CTRL] + [V] to paste the image into the document. Please save this document and send it to us along with your email describing what happened before the error occurred.

Remote Support

In most instances, we will require you to provide access to the computer experiencing the fault. We are able to then see your monitor and if necessary, control it to further investigate the cause of the issue. For further information, please clickhere.

How to use it

First Contact has a uniquely powerful scripting engine that allows managers to design an effective script for telemarketers and customer service agents to follow.

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Options & Sign Up

You can integrate your call scripting software with Telecoms and CRM, if you wish to improve the efficiency of outbound and inbound telemarketing campaigns, or customer service interaction.

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Start a Free Trial

Test drive the First Contact’s call scripting software for 30-days for FREE

Get Started

Click call to get in touch

Contact us today to discuss your needs on 01252 235 416 or at sales@firstcontactsaas.com