The whole solution is web based. “This is very cost-effective, Ms Hardy says. “We access everything via the Internet – there’s nothing on premises. This means we can use it from anywhere too.
Having used First Contact for the last two years, we know that it works and is very reliable. The best thing is that we can take it and make it what we need it to be, and manage everything, without having to phone First Contact every day. That’s important because we move so fast.
First Contact provided an in-depth but very user friendly solution to running and tracking multiple simultaneous projects. The fact that it was web-based made it simple to deploy and maintain.
As a company looking to develop our existing outbound calling activities, we found the flexibility First Contact provides perfect for meeting the needs of our clients. The system is very easy to use and on the rare occasions support is needed, the team at First Contact are quick to provide it. Having reviewed other, more expensive systems, I would recommend this to anyone looking for a new scripting solution.
I can't fault First Contact. The continuous support has been second to none, always helpful and often finding creative ways to solve our unique needs. You tell them what you need and they have the answers. Agents find the script simple to use. I would definitely recommend them.
First Contact has been outstanding from day one. Friendly, approachable and knowledgeable, they sat down with us to learn our business and it has paid dividends. We now have far more control over staff and productivity levels have increased by 40%.
The fact that we can mould the system so effortlessly to do what we want is priceless. I'd definitely recommend First Contact.
First Contact has a uniquely powerful scripting engine that allows managers to design an effective script for telemarketers and customer service agents to follow.Read more
You can integrate your call scripting software with Telecoms and CRM, if you wish to improve the efficiency of outbound and inbound telemarketing campaigns, or customer service interaction.Read more