First Contact provides agents with the facility to view availibility and book appointments for sales representatives or external agents.
It can be integrated with a number of third party applications, including allowing agents to book appointments and register events in Google and/or Microsoft Exhange calendars.
In addition to storing your appointments within First Contact you can also integrate with Microsoft Exchange or Google Calendars, preventing diary clashes with existing appointments.
Specify what information is stored against an appointment, including fields from the prospect such as contact details.
As well as booking one-to-one appointments you can also create events with multiple attendees such as training courses. Agents can then register a prospect to these events. Limit the number of attendees to prevent over subscription
First contact is the 'glue' for any organisation that wishes to improve the efficieny of their outbound and inbound telemarketing campaigns or customer service interaction by connecting telecoms, scripting and CRM.