Microsoft Gold Partner

Call Scripting Software

First Contact provides powerful agent workflow and call scripting software that optimises both your inbound and outbound call handling processes.

This is based upon workflow and management information tailored to your unique business rules.

We support preview and progressive dialling, call blending and full integration to your CRM Systems and contact centre services.

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Manage your Agents’ Workflows and Campaigns and more:

Workflow Based Intelligent Scripting

A powerful and intuitive Workflow-Based Scripting capability that enables an informed Customer conversation and in effect guided scripting software, whilst significantly reducing the cost of training and mitigating business process risk.

Collect and report on the outcome of each contact so you can easily understand what is happening in your business.

First Contact Motiff

Many UK companies have used our hosted call scripting software for their telemarketing to simplify the outbound call handling process and appointment setting in their contact centres

Click call to get in touch

Contact us today to discuss your needs on 01252 235 422 or at sales@firstcontactsaas.com