First Contact’s auto-dial facility is a simple yet powerful tool for managing routine customer calls which have a vital function yet would otherwise tie up valuable agent time. It is the ideal solution for high-speed, low-cost, mass delivery of appointment reminders and notifications, for example.
Other applications include proactive targeting of patients in known risk categories, for preventive care, free clinics or educational sessions.
The fact that no upfront investment is needed to pay for the technology means budget cuts need not get in the way of progress, either. First Contact is cheap and quick to deploy, being a hosted, pay-as-you-go solution that can be accessed by agents and managers wherever they are located, at any time of day. In addition, the flexibility to add or reduce facilities on the fly means that new initiatives can be deployed or halted as needs change.
Whatever the scenario, First Contact is a healthier choice all round.