Whether you’re a dating agency selling memberships, or an insurance company managing claims, the efficiency and professionalism with which you are able to handle early customer calls will have a direct bearing on their results.
First Contact has been developed drawing on over 15 years’ experience of building bespoke telesales, telemarketing, lead management and customer care solutions for companies of all sizes - across a broad range of industries. Above all, we have learnt that it’s often the smallest companies that need the most help, as they try to create the right image and process calls efficiently without the call centre capabilities of bigger businesses.
Our affordable, flexible, hosted software solutions help manage inbound, outbound, predictive dialling, auto-dialling activities for even the smallest and most dispersed organisations, transforming first-contact scenarios just as CRM solutions have done for more established customer relationships.
First Contact can transform:
- Telesales and telemarketing operations
- First-time automation of customer service and technical support functions
- Customer intelligence through integration with customer relationship management (CRM) applications
Our solutions have application across a broad range of industry sectors, including:
- Financial Services
- Telecommunications
- Information technology
- Retail
- Healthcare
- Insurance
- Government
- Not-for-profit