Payment Processing
Using First Contact your agents are able to process payments during a call using a trusted, secure payment service from Sage Pay. In addition to card details, billing address and contact information can also be captured and posted to Sage Pay.
Payment modes
Both full payment and pre-authorisation (where payment is processed once the goods are despatched) modes are supported by First Contact.
Security
Sage Pay is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable.
Sage Pay is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation.