Automatic Lead Distribution
First Contact is configured by default to rotate through each prospect in turn to ensure that all of your prospects are called. However, you have full control to change these settings on campaigns which will alter how prospects are assigned to agents.
Prioritise call lists
For each campaign, you may specify the order in which call lists are processed, altering how prospects are assigned to agents.
Route prospects to different teams
Set the permissions on each call list for each team or individual users depending on skill sets or geographical location.
Move prospects through workflows
Automatically change the status of your prospects as they travel through your process. Create individual scripts that are used to call prospects for each stage of the workflow, for example, to confirm appointments or conducting follow up calls.
Schedule call backs
Call backs are given top priority and are routed to the next available agent as soon as they are due. You can configure your campaign so that call backs are returned to the agent that originally booked the call back.
Time zone awareness
When working across multiple time zones First Contact can be configured to ensure that prospects are called at the right time of day in the prospect's local time zone, reducing the number of dropped calls.
Do Not Call list compliance
Comply with regulations by uploading your Do Not Call list to prevent any prospects with these telephone numbers from being assigned to your agents. Agents can respond to a prospect’s request to be added to the Do Not Call list in real time during a call.
You can override the Do Not Call list for certain campaigns where you have permission to call the prospect.