First Contact is a solution for businesses to manage and track the performance of their telemarketing campaigns.
Create campaigns that give you complete control of how prospects are assigned to your agents. Import prospects into campaigns with a user friendly wizard. Supported file formats include .csv and Microsoft Excel.
Prospects from your campaigns are assigned to your agents using intelligent lead distribution, which ensures that each prospect goes to the right agent, and that important call backs are not missed.
Create customized, branch-based, scripts that guide agents through each call. Agents use these scripts to collect information and follow the flow of the call depending on the responses entered.
Managers can report on campaign performance, track the progress of every prospect and monitor agent activity in real time.
No infrastructure costs
First Contact is a hosted solution and does not require expensive or complex hardware installations. Your agents can access First Contact from anywhere, including from home.
Ease of use
The intuitive design means that you can get your campaigns up and running quickly without training sessions or in-depth user manuals. In the event that you need some assistance our customer services team is here to give you a helping hand.
Unlimited users
First Contact supports as many users as your organization needs. Add more users as your call centre grows or to cope with seasonal peaks in demand.