Call more. See more. Make more.

If you make or receive calls, First Contact will add value to your business. Powerful, clear and low cost software designed to improve agent performance and deliver higher returns.

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Tell me more...

We dispense of the technical jargon and complexities to bring you a simple, yet powerful software solution that helps you manage your telephony based operations.

  • Cloud based for hassle-free setup, data protection & global access
  • Rule-based call workflow tailored to your unique business processes
  • Clear & simple agent interface to improve usability & speed
  • Real-time reporting enables instant visibility on agent performance
  • Flexible integration with your CRM system and other 3rd party providers
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Key features...

First Contact is fully customisable to your unique needs. Here are a few standard features:

  • Assisted setup & ongoing support
  • Simple, unlimited data importing
  • Intelligent lead distribution
  • Send letters, emails or SMS
  • Unlimited custom fields
  • Real-time reporting & dashboard
  • Payment processing
  • Appointment booking
  • CRM integration

Call or click here to get in touch

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Pricing...

Licenses are sold in bundles. Here are some examples:

  • x3

    from £36.67 per agent per month

  • x5

    from £34.00 per agent per month

  • x10

    from £30.75 per agent per month

  • x20

    from £27.25 per agent per month

No set up fees or capital outlay.

Click here for full pricing

Testimonials

"First Contact has been outstanding from Day One. Friendly, approachable and knowledgeable, they sat down with us to learn our business and it has paid dividends. We now have far more control over staff and productivity levels have increased by 40%!"

Elliot Smith Robert Elliot Wealth Management

"Implementing First Contact has significantly improved our customer service and sales operations. Managing a global customer base is a tough challenge, but First Contact's simplicity ensures success where so many other generic solutions fail."

Chris Brown Marketing Director, Exclaimer Ltd

"We needed a quick solution and help to implement it.  Your team really stepped up to the plate for us. We now have full visibility on how our agents perform and the outcome of calls, which makes it easy to tweak our process and improve results.  Thank you!"

Jo NewmanStuart's Driving School

First Contact is a product of DCSL Software Ltd. Registered in England & Wales. Reg No: 4126477. Reg Office: Alpha House, 9-11 Alexandra Road, Farnborough, Hants, GU14 6BU, UK

First Contact SaaS    |   DCSL Software Ltd    |   © 2012